Thank you for shopping at Chill Goods UK. We want you to be completely satisfied with your purchase. If you have any concerns or issues, please review our return policy below.
1. Returns:
You have 14 days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
2. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
3. Exchanges:
If you need to exchange an item, please contact us at info@chillgoodsukltd.com. We will provide you with instructions on how to proceed.
4. Shipping:
To return your product, please mail it to Roselodge House, Benwell Lane Apartment 06 Lodge 02 NEWCASTLE UPON TYNE Tyne & Wear NE15 6RU GB. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@chillgoodsukltd.com. We will work with you to resolve the issue promptly.
6. Contact Us:
If you have any questions about our return policy, please contact us at info@chillgoodsukltd.com.
7. Changes to the Return Policy:
We reserve the right to update or modify this return policy at any time without prior notice. Please review this page periodically for any changes.
By making a purchase with Chill Goods UK, you agree to and accept the terms of our return policy.